A loyalty program your cashier can run from memory

Loyalty programs die of friction — cards get lost, apps don't get installed, cashiers skip the step. Flocci Mart POS reduces loyalty to the one identifier every Indian retail customer knows cold: their phone number. Cashier types it, the customer's profile and points appear, and earn/redeem happens inside normal tender.

Tiers give the program a story: Silver, Gold and Platinum upgrade automatically as customers keep buying — no forms, no renewal, just recognition that arrives on its own.

How the program works

Lookup by phone number — no cards or apps required
Points earn automatically on every bill
Redemption at checkout, combinable with cash/UPI in split payment
Silver, Gold, Platinum tiers upgrade automatically
Customer profiles show history — who they are, what they buy

Why built-in beats bolted-on

Third-party loyalty tools live outside the bill; reconciliation is manual and adoption suffers. Here, loyalty is a property of the transaction itself — the same receipt shows items, GST, promotions, points earned and points redeemed. One system, one truth.

Loyalty as a retention engine

In grocery retail, loyalty isn't about discounts — it's about defaults. A customer with a points balance at your store has a running reason to return. Tiers deepen it: the Platinum regular who's watched their status climb doesn't switch shops over a two-rupee price difference.

Frequently asked questions

Do customers need to install an app for the loyalty program?

No — the program runs on phone numbers. The cashier looks the customer up at checkout, points earn and redeem in the transaction itself, and the receipt shows the balance movement.

How do loyalty tiers upgrade?

Automatically, based on the customer's activity — Silver, Gold and Platinum. No renewal paperwork; the system upgrades the tier and the customer gets recognized at the counter.

Can points be used as partial payment?

Yes — redemption happens at tender and combines with cash or UPI in a split payment. The receipt shows exactly how much was covered by points.

Can I see who my best customers are?

Customer profiles collect purchase history and points activity, so your highest-value regulars are visible — useful for deciding promotions and understanding what your loyal customers actually buy.

See it with your own eyes — free for 14 days

Everything on this page is in the demo, working, with sample data. A private demo workspace with realistic sample data provisions itself in about a minute. No card, no sales call.